Sure Response mobile device is a cellular alert system equipped with an emergency help button and connects users directly with care agents. They wear this wearable device on their wristband, belt clip or lanyard for maximum efficiency.
Verizon still provides several mobile medical alert systems that use their cellular network; those that provide superior performance often surpass Sure Response in terms of solving key challenges it faced.
Features
Verizon Sure Response offered personal monitoring systems as either subscription plans or one-time payments, working through either the cellular network or GPS to provide location data to its monitoring center when activated. At that time there were few options in the market that fulfilled its promise of providing emergency alert services both inside and outside the home.
While Sure Response did deliver on some of its promises, it fell short in several key areas that would have made it more desirable for many seniors. For instance, its low customer feedback and two-year contract requirement dissuaded many from signing up. Luckily, now there are numerous more user-friendly medical alert devices working through Verizon wireless network that provide similar or even superior features than what once existed in Sure Response - such as those currently offered through Medical Guardian Alert devices such as Sure Response that has since been discontinued.
Seniors who purchase Sure Response will receive a portable, wearable device they can attach to a lanyard, wrist strap or clip to their belt - providing access to an alarm call anytime it is pressed. Furthermore, its GPS feature will inform a monitoring center of where their user may be, making this particularly helpful for seniors who spend much of their time outdoors.
Once the button is pushed, a two-way conversation with a live call center agent begins. They can assess the status of your situation and plan a suitable response - for instance calling emergency services or notifying loved ones who can come provide aid. This device is waterproof so can even be used in the shower but must not remain submerged for extended periods.
Sure Response users must connect their device to its docking station each night to recharge it, which poses the risk of accidentally activating its button and calling into monitoring centers by mistake. Furthermore, its battery power often runs low quickly requiring daily recharging sessions.
Benefits
Verizon provides a mobile medical alert system called Sure Response that allows users to connect to emergency services from anywhere - including when out of their homes. The wearable unit contains an emergency button which dials 911 immediately when pressed; GPS tracking also allows for GPS-tracking capabilities and waterproof housing allows it to stay submerged for short periods.
Sure Response operates like a cell phone without the need for additional wireless services. Users can use their wearable device to connect with a live agent at an emergency response center who will dispatch an ambulance or other help directly to them, and its GPS tracking feature enables loved ones to monitor where their loved one is at any given moment.
Unfortunately, Sure Response device was discontinued in 2016 due to numerous customer complaints and challenges, most notably its short battery life necessitating frequent recharging, leaving many seniors dissatisfied with its product and making adoption of 2-year contracts prohibitive for many seniors.
Though the Sure Response device is no longer being sold, similar systems that work on the Verizon cellular network and offer fall detection are available - two popular examples being LifeFone's mobile alert with GPS and Philips Lifeline Freedom pendant.
Verizon has taken steps to assist its employees as the pandemic progresses by creating processes designed to help them stay safe while continuing with work and stay productive. Employees can get help for urgent matters through virtual assistants while HR teams work to provide assistance within business units.
Verizon is using their THOR emergency response vehicle to assist first responders in Florida and other affected areas by Hurricane Ian. Equipped with its private 5G network capability and other tools designed for search and rescue operations, response, recovery operations, as well as mobile hotspots, phones and other devices free to first responders, this emergency vehicle offers assistance at critical moments during operations.
Pricing
Verizon Sure Response devices use mobile cellular connections to call a dispatch center, which then dispatches emergency services directly to the senior's location. In addition, wearable button pendants can transmit GPS tracking information so that authorized family members and caregivers can stay updated about where the senior user is located.
This system was also created to work both indoors and outdoors, giving seniors freedom from worry over losing or becoming trapped somewhere that's hard for help to reach. Family and caregivers can rest easy knowing their loved ones are safe even if they are far away.
Though Sure Response offered many attractive features, its implementation was compromised by several practical issues that kept it from becoming widely adopted. Chief among them was poor battery performance that only lasted 1.5 days at maximum capacity; other medical alert systems like LifeFone VIPx provide longer between charges.
Issues included the requirement of a two-year contract commitment or $220 in upfront equipment costs to purchase the device, posing a significant barrier to many seniors looking for security in a medical alert system. Thankfully, Verizon offers other systems without long-term contracts such as Life Alert.
Lively is an attractive option for seniors seeking a reliable medical alert system that works over Verizon network. Simply pressing its button connects with an operator who will contact emergency services and coordinate an appropriate response plan. Cost for our Lively services is comparable to a regular phone plan; however, it does not include talk, text and data usage. For more details about pricing plans visit our Lively deals and pricing page. For those looking to avoid extra fees associated with most other devices, the Jitterbug Smart4 may be an ideal solution. Less costly than most options but still providing reliable coverage and fall detection features, this device only works within Verizon's coverage area so please be mindful before purchasing it.
Installation
The Verizon Sure Response mobile medical alert system offers a portable alternative to traditional in-home systems. Combining both base unit and help button into one mobile device, users wear it around their neck or wrist when pushing an emergency help button - when this button is pushed it connects directly with SureResponse monitoring center through Verizon cellular network and an agent is able to communicate directly with user through two-way speaker on device as well as provide assistance based on individual situation. Furthermore, its built-in GPS function enables device users to share user location with family and caregivers.
Installation and activation are straightforward with this device, with instructions included in its user guide. An on-site technician installation service can also be arranged at an additional fee; however, this adds significantly to its total price.
One issue consumers have with Verizon Sure Response system is its short battery life. Rated to last up to 36 hours (1 1/2 days), users often found themselves charging their device almost daily - creating frustration among some consumers who were dissatisfied with it. Luckily, other mobile medical alert devices using the Verizon network offer longer lasting battery lives.
Before purchasing Verizon Sure Response or another mobile medical alert device, be sure to ensure it will work with your home phone service. Otherwise, investing in something that won't function will only waste your money; usually this information can be found by looking through their FAQ or speaking with customer support.
Verizon Sure Response's mobile device also boasts a waterproof design, making it more suitable for seniors who may experience falls or other accidents outside the home. Although such waterproof features are uncommon in mobile medical alert devices, seniors should keep this factor in mind when selecting one.
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