
Verizon Frontline - A Real Time Response System Built For First Responders
No matter if it be someone trapped in the woods, an injured hiker, or a fire in a commercial structure - first responders rely on accurate situational awareness data from numerous sources for response operations.
Reliable connectivity ensures that responders can get information when it is needed.
Streamlined Incident Management
Emergency responders need the ability to access information quickly and relay it seamlessly across teams. In addition, they require reliable communications that enable them to exchange information among each other as well as with public safety call centers and members of the public.
Emerging technologies are providing first responders with powerful new capabilities. From drones that can see through smoke to locate trapped people inside a burning building to artificial intelligence that detects when someone's heart stops beating, these tools make lives of first responders safer and more effective - but are often dependent upon cloud-based mobile applications and require constant connectivity for operation.
AT&T's Cell Booster Pro helps enhance in-building connectivity for first responders in buildings with poor cell coverage, but many lack FirstNet-grade connectivity for public safety personnel using AT&T's commercial network while simultaneously offering Wi-Fi to employees and customers.
Enhancing FirstNet's Z-Axis with an "altimeter view," so responders can more efficiently pinpoint locations and navigate scenes more quickly, we are adding this capability in a new version of the app which should debut by late summer 2019. This enhancement will be included with version 2.0.5 expected to launch late summer 2019.
Streamlining incident management also means cutting redundancies out. For instance, using an app that integrates with Rover allows incident command to know who's coming and their skill level so they're ready when they arrive on scene. Furthermore, accessing thousands of preplans allows them to make better decisions regarding vehicle departure times and mutual aid provision.
Real interoperability is at the core of true connectivity, which is why Verizon Frontline unified public safety platform was developed: offering first responders seamless interoperability across networks, services and devices while prioritizing emergency calls to reduce congestion and speed up response times.
Fire fighters are among the world's greatest heroes and deserve access to tools designed specifically to assist them with performing their job safely. That is why we are working closely with the Firefighter Advisory Council (FRRG) in making sure our public safety solutions align with their priorities and needs.
Enhanced Safety for Responders and the Public
As emergencies unfold, first responders and the public must communicate efficiently via a secure platform to exchange data and information without being compromised by different agencies, departments or jurisdictions. Interoperability is considered the pinnacle of emergency response technology and Verizon Frontline provides just this capability - instantly connecting officers with public service providers over different networks, services and devices instantly.
Lifesaving moments may slip away due to delays in 911 call response time. On average, it takes an operator seven minutes in North America and eight minutes for some areas of Australia before connecting their caller with appropriate emergency response service providers.
But thanks to new technologies, response times can be significantly shortened. From social media filtering and data sifting capabilities to wearable technologies that help protect first responders in volatile situations, response times can be drastically cut down.
One such wearable device is the HERO Vest, an alert system designed to sense when someone is in danger. Once detected, this wearable alerts first responders or an app on user smartphones if required - providing powerful situational awareness improvements and saving lives in conjunction with existing police, fire and ambulance resources.
S&T's HERO Vest is one of many solutions being created by S&T to improve responders' performance and safety. S&T collaborates closely with public safety officials during all steps of development - from collecting input through prototyping, operational testing, and finally transitioning real-world applications.
Intrepid Response is a communication app designed to allow first responders to collaborate on incidents quickly, share information quickly and map their locations immediately. The Channels feature of Intrepid Response allows first responders to communicate in real-time while its Activate module enables commanders to request support instantly from off-duty personnel.
Enhanced Mutual Aid
People often think of first responders in terms of police officers, firefighters and EMS workers when considering first responders; however, 911 call center professionals and dispatchers also serve as first responders and play an essential role in managing emergency resources in disasters or emergencies. Unfortunately, due to outdated technology and inconsistent standards across jurisdictions their jobs often go undervalued and unsupported.
Emerging technologies are making a positive change here. Cloud-connected mobile apps provide first responders with enhanced abilities that may save lives and limit damage during incidents.
Honeywell has recently developed software that enables first responders to receive more in-depth contextual information before arriving on scene of commercial fire emergencies, via radio app or an on-site dashboard automatically displayed on their fire communications device.
PulsePoint mobile app can also help alert nearby CPR-trained citizens of sudden cardiac arrests in their area, potentially shortening response times and saving lives in rural settings where EMT may be more than 10 minutes away.
To maximize these lifesaving solutions, agencies require a platform that offers real interoperability between field workers and office employees - something First Responder Net offers by connecting agencies through one centralized system with minimal upfront costs.
This platform can help first responders ensure their devices, apps, and sensors have a constant, secure link to always-on wireless data services - creating a comprehensive and resilient network capable of delivering mission-critical information even during an earthquake or terrorist attack.
Public safety agencies can use this platform to quickly and easily verify that their entire staff of emergency responders possess all of their certifications for each discipline, and then automatically push out updates when their certifications are expiring. They can also share training events and schedule changes with their teams as well as inform them about any emergency situations or incidents impacting localized areas.
Enhanced Collaboration
First responders need to share vital information during any school emergency, natural disaster or mass casualty event in order to provide effective service to both themselves and the public. Emerging technologies are providing them with new tools and powers to enhance collaboration - such as AI or drones that connect directly to devices, apps and sensors, streamlining data transfer and speeding arrival times at destinations.
As soon as an incident arises, all relevant team members must be immediately notified and precise data delivered swiftly and seamlessly. A system combining emergency call systems, radios and phones into one platform that also serves to coordinate and inform the public is essential in making sure everyone stays on the same page during an emergency situation.
AT&T is working closely with first responders to create an innovative network tailored specifically for them, one which meets their special requirements and will support them for decades to come. FirstNet is the only public safety network designed specifically to meet America's first responder community's nationwide connectivity demands.
First responders depend on reliable connections that are fast, mission-critical and protected from interference. AT&T is working closely with first responders and their partners to develop the broadband network they require now and for years to come.
Edgybees, a California startup, uses an augmented reality overlay of drone footage with mapping technology to provide first responders with real-time views of their surroundings, which have proved extremely useful during the Camp Fire in Northern California.
Software designed to reduce injuries and fatalities among first responders can play an essential role in keeping firefighters safe. Their job can involve heat stress as they must wear heavy personal protective gear at work - which can become physically exhausting over time. Researchers behind this software claim it can assist first responders identify and track equipment that requires replacing or replenishment; their solution has already been commercialized by Purdue Research Foundation's Office of Technology Commercialization, Catholic Relief Services and Regenstrief Center for Healthcare Engineering at Purdue University.
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